The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union. It addresses the export of personal data outside the EU. The GDPR aims primarily to give control to citizens and residents over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU.
What we collect
We collect information about you during the checkout process on our store.
While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example our payment providers Stripe, as well as our courier service providers Postnord and DHL.
We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.
We use Google Analytics to collect basic website user data for statistics purposes. The data retention period is set to 26 months and will be reseted upon any new activity. When data reaches the end of the retention period, it is deleted automatically on a monthly basis. All data is stored on Googles servers and can be stored anywhere in the world that they decide. More information can be obtained from Google: https://privacy.google.com/businesses/compliance/
Facebook Custom Audiences ("Facebook Pixel")
This website also uses the remarketing function “Custom Audiences” of Facebook Inc. (“Facebook”). This allows users of the website to see interest-based advertisements (“Facebook ads”) when visiting the social network Facebook or other websites that also use this tool.
Your browser automatically establishes a direct connection to the Facebook server once you are visiting our website. We have no influence on the extent and further use of the data collected by Facebook through the use of this tool and therefore inform you according to our level of knowledge: By integrating Facebook Custom Audiences, Facebook receives the information that you have called up the corresponding website of our Internet presence, or that you have clicked on an advertisement from us. If you are registered with a Facebook service, Facebook can associate your visit with your account. Even if you are not registered with Facebook or have not logged in, it is possible that the provider may obtain and store your IP address and other identifying information.
The “Facebook Custom Audiences” function can be deactivated in the Cookie Settings and for logged in users at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen#_.
Cookie lifetime: up to 6 months (this applies only for cookies which have been set by this website.).
You can find a list of all third party vendors here.
By using any contact form on this website to contact us you are by default sending us your name, and your e-mail address.
When using the form for crew application all your personal data sent to us will be stored in a Google Drive document and managed by the team leaders for the festival. The data provided by you will be stored for legal reasons such as insurance and working environment laws in Sweden. The saved data will be deleted 12 months after the festival. If your application is rejected, the data will be deleted immediately.
The data retention period for any emails sent to us is set to forever meaning that no emails will be deleted.
All emails are stored encrypted on Microsoft Exchange servers and temporary on each recipient’s computer.
Third party links
Our website, our newsletters and other communications may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.
Who can access my data?
Your personal data will not be disclosed to the public or sold to third parties. If our commercial partners need data to provide you with services, we will ask your permission. We may also have to provide access to specific data if required to do so by authorities.
Your right to data portability
You have always the right to access the personal data we have collected from you. If you wish to request access to the personal data we hold about you on this website, please contact EclipseMerch@gmail.com
We respect your privacy and we handle personal data with the utmost care and sensitivity.